Partial Service Disruption
April 23, 2025 21:56 UTC
[Identified] An issue with SendGrid is impacting email deliverability of the Kaptio Travel Platform. Further updates are available via https://status.sendgrid.com/
Emails will continue to be queued and accepted for delivery during this incident.
Our team is actively monitoring the situation and updates will be provided as they become available from SendGrid
The next update will be provided in 30 minutes.
April 23, 2025 22:10 UTC
[Monitoring] SendGrid has identified the root cause of the email deliverability issue. Mitigating measures have been put in place to help deliver the backlog of emails that have amassed due to the incident.
More details are available via https://status.sendgrid.com/
April 23, 2025 22:28 UTC
[Monitoring] We continue to Monitor email deliveries from SendGrid and our monitoring is indicating that emails are now starting to be delivered by the SendGrid platform.
The next update will be provided in 30 minutes or sooner, if additional information has been made available by SendGrid
April 23, 2025 22:55 UTC
[Monitoring] We continue to Monitor email deliveries from SendGrid and our monitoring is indicating that emails continue to be delivered by the SendGrid platform.
The next update will be provided in 30 minutes or sooner, if additional information has been made available by SendGrid
April 23, 2025 23:10 UTC
[Monitoring] We continue to Monitor email deliveries from SendGrid and our monitoring is indicating that emails continue to be delivered by the SendGrid platform.
The next update will be provided in 1 hour or sooner, if additional information has been made available by SendGrid
April 24, 2025 00:02 UTC
[Monitoring] The latest update from SendGrid has indicated that email delivery is back to normal and our monitoring supports this update. We are seeing emails being delivered normally.
April 24, 2025 00:35 UTC
[Monitoring] A permanent fix has been put in place by SendGrid and the performance of the system is currently being monitored.
Email delivery continues to show regular traffic based on our monitoring.
April 24, 2025 02:03 UTC
[Resolved] Emails continue to be delivered as normal. SendGrid is still monitoring the permanent fix, more details available via https://status.sendgrid.com/
As the impact to the Kaptio Travel platform has been mitigated, this incident can now be considered as resolved. No further action is needed to deliver any emails that may have been affected by this incident.
